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Whenever we first ordered our Element Vape Starter Kit, we were just a little worried about the shipping. We’ve a small office, so we really didn’t wish to be shipping anything but our favorite Vapor Cigar products. Fortunately, our vendor shipped by UPS and so our order was completed quickly and without the problems. After we received the kit, we quickly put it to the test. Here is what we found.
CUSTOMER SUPPORT: Unfortunately, we had to come back the product to refund the amount of money, but that’s not where in fact the story ends. The client service representatives that were there to assist us managed to get easy for us to get again. They were very helpful and checked out the entire setup with us. Even though we purchased the starter kit as a collection, they helped us create a backup if one of the atomizers broke. They were also very helpful to make sure that our shipment came to us on time and without any delays.
Tracking Information: As we understand more about shipping, delivery, and tracking, we’ve seen there are a variety of places that you may ship your Vape Pen from. The Element did us the favor by sending us two boxes, among which was sent on the same day as our first shipment. The next box was sent two days later. Shipping times are affected by what is being shipped, and we discovered that the shipping times were greatly increased after shipping from UPS. We all have been on a budget, but shipping from UPS was nearly double our original estimate.
Age Verification: Although we understand that this is generally necessary for all internet sites, we didn’t see this initially. Upon registering for the free trail, we saw a contact address and a choice to verify your date of birth. We clicked “yes” without having a minute to check further, because this process didn’t feel right. When we visited validate our date of birth, we were told that we needed to age 65 or Vape Pen older in order to be able to order from this particular Vape Pens site. Upon further inspection of the web site, it turns out that they aren’t requiring proof of age to order from the Element Vape site but instead requiring proof a subscription to a vapor delivery network.
Shipping Methods: Shipping methods attended a long way from when they first became open to customers. We saw that the shipping methods available through the web were significantly more efficient and effective, but unfortunately, shipping with UPS or FedEx was not one of them. Upon registering for the free trial, we were sent an e-mail explaining that international orders would require special handling and shipping procedures that UPS or FedEx could not accommodate. Whenever we asked them why this is the case, they didn’t offer a solution, and instead suggested that international customers simply purchase an additional “package” at the neighborhood merchants we had visited.
Tracking Information May Occur After The Sale: One aspect of customer service that lots of people enjoy experiencing has been able to track their own product information and progress through the entire ordering and delivery process. Unfortunately, when shopping on the Element Vape site tracking information may occur after the customer will pay for the product, and upon delivery, the customer might not be able to track their information. In addition, if shipping times to foreign destinations are too long, the customer may receive a message stating they have been moved to leading of the line.
Delays MIGHT OCCUR DUE TO: Shipping delays might occur because of USPS or FedEx delays. USPS delivers things quickly, but unfortunately, delivery delays might occur due to overseas shipping issues, or lack of adequate parking at the local port. They don’t mind assisting you overcome these obstacles, but please note that we aren’t liable if delays occur due to them. FedEx appears to have excellent tracking on their shipments, but so far as we can see, they do not provide the option to track shipments. Please keep this in mind when using this service, as it might greatly benefit your important thing.
Shipping Methods: Three methods of shipping are available. First, upon delivery, the customer must call and schedule an appointment with a store employee to sign because of their product, and receive it directly from the manufacturer. Second, the customer may call and schedule a scheduled appointment directly with a store employee to pick up their unit. Or, thirdly, the customer may e mail us directly by email or phone to put an order, and we’ll ship the adult signature line upon delivery. Upon signing for their product upon delivery, we are unable to ship e-liquid to anyone with out a valid e-mail address.